Returns & Exchanges

At Exxel Prime Int’l Trading Inc., we want you to be satisfied with your purchase. If you need to return or exchange an item, please review the guidelines below.

To return and exchange or order, click here.

Return & Exchange Policy

Items may be returned or exchanged within 7–14 days from the delivery date, provided that:

  • Items are unused and in original condition
  • Items are in their original packaging
  • Proof of purchase is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged items not due to manufacturing defects
  • Items marked as Final Sale or Non-returnable

Return Process

To request a return or exchange:

  1. Contact our Customer Support Team with your order details
  2. Wait for confirmation and return instructions
  3. Ship the item back following the provided guidelines

Refunds

  • Refunds will be processed once the returned item has been inspected
  • Approved refunds will be issued via the original payment method
  • Processing time may take 5–10 business days

Exchanges

  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund may be issued instead