Privacy Policy

1. About This Privacy Policy

Exxel Prime Int’l Trading Inc. (“Exxel Prime,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you:

1 - visit or use www.exxelprime.com;
2 - create or use an account;
3 - place an order or make a purchase;
4 - contact Customer Care;
5 - subscribe to marketing communications;
6 - submit reviews, inquiries, forms, or other content;
7 - participate in promotions, contests, raffles, or similar activities; or
8 - otherwise interact with Exxel Prime through the Website.

Exxel Prime processes personal information in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission, and other applicable Philippine laws.

For personal information processed in connection with this Website and our transactions, Exxel Prime acts as the Personal Information Controller where it determines the purposes and means of processing.

2. Personal Information We May Collect

The personal information we collect depends on how you use the Website and interact with Exxel Prime.

 

A. Identification and Contact Information

 

This may include:

1 - Full name
2 - Email address
3 - Mobile or telephone number
4 - Billing address
5 - Shipping or delivery address; and
6 - Other contact information you voluntarily provide.

B. Account Information

 

If you create an account, we may process information associated with your account, including:

 

1 - Account name or email address
2 - Account preferences;
3 - Saved addresses;
4 - Order history; and
5 - Information necessary to authenticate and maintain your account.

C. Order and Transaction Information

 

When you make a purchase, we may collect or process:

 

1 - Products ordered
2 - Quantity and purchase amount
3 - Order and transaction numbers
4 - Delivery details
5 - Payment method
6 - Payment status and transaction references
7 - Discounts, vouchers, or promotions used; and
8 - Return, exchange, refund, or cancellation information.

 

Payment credentials such as card numbers, e-wallet credentials, or other financial authentication information may be collected and processed directly by authorized third-party payment providers. Exxel Prime may receive transaction confirmation and related payment information necessary to process and manage your order.

 

D. Customer Care and Communications

 

When you contact us, we may collect:

 

1 - The contents of your inquiry or complaint;
2 - Emails, messages, or other communications;
3 - delivery, return, or warranty concern; and
4 - Other information voluntarily submitted in connection with your request.

E. Promotions, Contests and Raffles

 

If you participate in an Exxel Prime promotion, contest, raffle, or similar activity, we may collect information reasonably necessary to administer the activity, verify eligibility, validate entries, contact winners, deliver or facilitate prizes, and comply with applicable legal or regulatory requirements.

 

Additional information or identification may be requested where reasonably necessary for verification, prize claiming, or compliance with approved promotional mechanics and applicable law.

 

F. Website and Technical Information

 

When you use the Website, certain information may be collected automatically, including:

 

1 - IP address
2 - Browser type
3 - Device type
4 - Operating system
5 - Pages viewed
6 - Date and time of visits
7 - Deferring pages or websites
8 - Website interactions; and
9 - Cookie or similar technology information.

Further information regarding cookies and similar technologies is provided in our Cookies Policy.

3. How We Collect Personal Information

 

We may collect personal information:

Directly from you

 

For example, when you:

1 - Create an account
2 - Place an order
3 - Enter delivery or billing information
4 - Contact Customer Care
5 - Complete a form
6 - Subscribe to marketing communications
7 - Submit a review
8 - Request a return, refund, or exchange; or
9 - Participate in a promotion.
10 - Automatically through the Website

Certain technical and usage information may be collected through cookies, server logs, analytics tools, security technologies, and similar technologies when you visit or interact with the Website.

 

From service providers and transaction partners

 

We may receive information necessary to complete or support a transaction from authorized third parties, such as:

1 - Payment processors
2 - Banks or payment services
3 - Courier and logistics providers
4 - Website and technology providers
5 - Fraud-prevention or security providers; and
6 - Other service providers involved in fulfilling your request or transaction.

We will process personal information obtained from third parties only where there is a lawful and legitimate basis for doing so.

4. How We Use Personal Information

 

Exxel Prime may process personal information for purposes including:

 

Orders and Customer Transactions:

- Processing and confirming orders
- Verifying payment
- Arranging packing, shipping, and delivery
- Providing order updates
- Processing cancellations, returns, exchanges, and refunds; and
- Maintaining appropriate transaction records.

 

Accounts and Website Services

- Creating and maintaining customer accounts
- Authenticating users
- Remembering customer preferences
- Providing requested Website functions; and
- Improving Website functionality and customer experience.

 

Customer Support

- Responding to inquiries and requests
- Investigating complaints
- Verifying product or delivery concerns
- Resolving payment, order, return, or refund issues; and
- Maintaining records of customer service interactions.

 

Security and Fraud Prevention

- Protecting customer accounts
- Detecting or preventing fraudulent, unauthorized, abusive, or suspicious transactions
- Maintaining Website and information-system security; and
- Protecting Exxel Prime, our customers, and third parties from unlawful activity.

 

Promotions

- Administering promotions, contests, raffles, and special offers
- Validating entries and eligibility
- Contacting participants or winners
- Facilitating prize claiming; and
- Complying with applicable promotional and regulatory requirements.

 

Business and Legal Compliance

- Maintaining accounting and transaction records;
- Complying with tax, regulatory, consumer-protection, data-privacy, and other legal requirements;
- Responding to lawful requests from government agencies or authorities;
- Establishing, exercising, or defending legal claims; and
- Protecting the lawful rights and interests of Exxel Prime and others.

 

Marketing

Where the customer has consented, or where otherwise permitted by applicable law, we may send information about Exxel Prime brands, products, promotions, offers, or updates.

Customers may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting Exxel Prime.

5. Our Basis for Processing Personal Information

Exxel Prime processes personal information only where there is an appropriate lawful basis under applicable law.

 

Depending on the circumstances, processing may be based on:

Performance of a Contract

Where processing is necessary to:

- Process an order
- Receive or verify payment
- Deliver products
- Administer an account
- Provide customer service connected with a transaction; or
- Process a return, refund, or exchange.

 

Compliance with a Legal Obligation

Where processing is necessary to comply with applicable laws, regulations, government requirements, accounting obligations, tax requirements, consumer-protection obligations, or lawful orders.

 

Consent

Where consent is required, such as for certain marketing communications or other optional processing activities, we will seek appropriate consent.

 

Where processing is based on consent, the customer may withdraw that consent, subject to applicable law and without affecting processing lawfully performed before withdrawal.

 

Legitimate Interests

Where permitted by law, we may process personal information where reasonably necessary for legitimate business purposes, such as:

 

- Preventing fraud and abuse
- Protecting Website and account security
- Improving our services and operations
- Maintaining appropriate business records; or
- Establishing or defending legal claims,
- provided that such interests do not override the rights and freedoms of the individual.

 

Exxel Prime does not rely on consent where another lawful basis appropriately applies merely because a customer has provided personal information.

 

 6. Cookies, Analytics & Similar Technologies

 

Exxel Prime may use cookies and similar technologies to operate, secure, and improve the Website.

 

These technologies may be used to:

- keep the Website functioning properly
- maintain sessions and account functions
- remember preferences
- support shopping-cart and checkout functions
- prevent fraud and improve security
- understand how visitors use the Website
- measure Website performance; and
- support advertising or marketing functions where applicable and permitted.

 

Some cookies are necessary for the Website to operate, while others may be optional.

 

Where required, customers may be given choices regarding optional cookies and similar technologies.

 

Third-party services integrated into the Website may also use cookies or similar technologies subject to their own privacy practices.

 

For more information about the types of cookies used, their purposes, and available choices, please review the Exxel Prime Cookies Policy.


7. How We Share Personal Information

Exxel Prime does not sell personal information.

We may disclose or provide access to personal information only where reasonably necessary for the purposes described in this Privacy Policy, where permitted or required by law, or where the individual has provided appropriate consent when consent is required.

Personal information may be shared with the following categories of recipients:

A. Payment Providers

We may share necessary transaction information with banks, payment gateways, e-wallet providers, payment processors, and other financial service providers to process, verify, refund, or investigate payments.

B. Courier and Logistics Providers

We may provide information such as the customer's name, delivery address, mobile number, and order or delivery details to couriers, logistics companies, fulfillment providers, and similar service providers where necessary to deliver an order.

C. Website, Technology and Service Providers

We may engage third-party providers that assist with services such as:

1 - Website hosting and maintenance
2 - cloud storage
3 - information technology and cybersecurity
4 - email or messaging services
5 - analytics
6 - customer service systems
7 - fraud prevention
8 - order management; and
9 - other services necessary for our business operations.

Such providers are permitted to process personal information only for authorized purposes and are expected to implement appropriate privacy and security safeguards.

D. Exxel Prime Affiliates and Authorized Personnel

Personal information may be accessed by authorized Exxel Prime employees, departments, representatives, or related entities where access is reasonably necessary for their assigned functions and for the purposes described in this Privacy Policy.

Access is limited according to legitimate business requirements.

E. Government Authorities and Legal Requirements

We may disclose personal information to courts, regulators, law-enforcement agencies, government authorities, or other parties where disclosure is required or permitted by law, regulation, legal process, or lawful government request.

We may also disclose information where reasonably necessary to establish, exercise, or defend legal claims or protect the rights, safety, security, and property of Exxel Prime, our customers, or others.

F. Business Transactions

If Exxel Prime undergoes a merger, acquisition, restructuring, sale, transfer of assets, or similar business transaction, relevant personal information may be disclosed or transferred where reasonably necessary for the transaction, subject to applicable privacy requirements and appropriate safeguards.

G. International Processing

Some service providers may process or store information outside the Philippines.

Where personal information is transferred or processed outside the Philippines, Exxel Prime will take reasonable and appropriate measures to ensure that the information remains protected in accordance with applicable data privacy requirements.

8. Retention and Disposal of Personal Information

Exxel Prime retains personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected or to satisfy applicable legal, regulatory, accounting, contractual, security, or legitimate business requirements.

Different categories of personal information may have different retention periods.

Factors considered in determining retention may include:

- the nature of the information;
- the purpose for which it was collected;
- the duration of the customer relationship;
- transaction and accounting requirements;
- warranty, return, refund, or complaint periods;
- fraud prevention and security requirements;
- applicable statutes of limitation; and
- legal or regulatory requirements.

Personal information will not be retained indefinitely merely because it may be useful in the future.

When personal information is no longer reasonably required, Exxel Prime will take appropriate measures to securely delete, destroy, anonymize, or otherwise dispose of the information, subject to applicable law and operational requirements.

Backups and archived systems may retain information for a limited additional period until such information is securely overwritten or deleted in accordance with applicable retention and security procedures.

9. Security of Personal Information

Exxel Prime takes reasonable and appropriate organizational, physical, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, destruction, or other unauthorized processing.

These measures may include, where appropriate:

- restricting access to authorized personnel
- account and access controls
- password and authentication measures
- secure hosting and information systems
- cybersecurity safeguards
- monitoring and security procedures
- employee privacy and confidentiality requirements
- appropriate safeguards for service providers; and
- procedures for responding to security incidents.

No website, electronic transmission, or information-storage system can be guaranteed to be completely secure. Exxel Prime therefore cannot guarantee absolute security, but we will take reasonable measures appropriate to the nature of the personal information and the risks involved.

Customers are also responsible for taking reasonable steps to protect their account credentials and should avoid sharing passwords, authentication codes, or other confidential account information with unauthorized persons.

Personal Data Breaches

Exxel Prime maintains procedures for identifying, assessing, managing, and responding to suspected or confirmed personal data breaches.

Where notification is required under applicable Philippine data privacy laws and regulations, Exxel Prime will notify the National Privacy Commission and affected individuals in accordance with the applicable requirements.

10. Your Data Privacy Rights

Subject to the conditions, limitations, and procedures provided under applicable Philippine law, individuals whose personal information is processed by Exxel Prime may exercise applicable data-subject rights, including the:

- Right to be informed about the collection and processing of personal information
- Right to access personal information being processed about them
- Right to object to certain processing of personal information
- Right to correct or rectify inaccurate or incomplete personal information
- Right to erasure or blocking where the legal requirements for such action are satisfied
- Right to data portability in circumstances where this right applies
- Right to file a complaint with the National Privacy Commission and
- Right to claim damages where provided under applicable law.

Individuals may also withdraw consent where processing is based on consent. Withdrawal of consent will not affect processing lawfully undertaken before the withdrawal and will not necessarily require Exxel Prime to stop processing information where another lawful basis applies.

Exercising Your Rights

Requests concerning personal information may be submitted through the privacy contact information provided in Section 12.

To protect personal information against unauthorized disclosure or fraudulent requests, Exxel Prime may ask for reasonable information or documentation necessary to verify the identity and authority of the person making the request.

Requests will be evaluated in accordance with applicable law. Certain requests may be subject to lawful exceptions, restrictions, or continuing legal obligations.


11. Children's Privacy

The Exxel Prime Website and its online shopping services are primarily intended for customers capable of entering into transactions in accordance with applicable law.

Persons below eighteen (18) years of age should use the Website and make purchases with the involvement and consent of a parent or legal guardian.

Exxel Prime does not intentionally seek to collect more personal information from children than is reasonably necessary for a legitimate and lawful purpose.

Where Exxel Prime processes personal information relating to a child, we will take appropriate measures considering the child's age, the nature of the processing, the applicable lawful basis, and any parental or guardian involvement required under applicable law.

If we become aware that personal information relating to a child has been collected or processed without an appropriate lawful basis or required authorization, we will take reasonable steps to address the matter, including deletion or other appropriate action where required.

Parents or legal guardians who have concerns regarding personal information relating to a child may contact Exxel Prime using the information provided below.


12. Changes to This Privacy Policy & Contact Information

 

Exxel Prime may update this Privacy Policy from time to time to reflect changes in:

- our Website or services
- business practices
- technologies
- categories or purposes of processing
- service providers; or
- applicable legal or regulatory requirements.

The latest version will be published on the Website together with its effective date or last-updated date.

Where appropriate, material changes may also be communicated through the Website, email, or another suitable means.

Privacy Questions and Requests

For questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of personal information, you may contact:

Exxel Prime Int’l Trading Inc.
#14 Fema Road, Project 8, Bahay Toro
Quezon City 1106, Metro Manila, Philippines

Phone: (02) 8355-9797
Mobile: +63 997 532 8322
General Email: [email protected]

 

Privacy Contact:
General Email: [email protected]

 

When contacting us regarding a privacy request, please provide sufficient information for us to understand and appropriately respond to the request. We may request reasonable identity verification where necessary to protect personal information from unauthorized disclosure.

Individuals who believe their data privacy rights have been violated may also exercise their right to file a complaint with the National Privacy Commission of the Philippines, subject to applicable procedures.