Terms & Conditions

1. About Exxel Prime

This website, www.exxelprime.com (the “Website”), is owned and operated by Exxel Prime Int’l Trading Inc. (“Exxel Prime,” “we,” “us,” or “our”), a company operating in the Philippines. 

Exxel Prime offers products under its portfolio of brands and other products made available through the Website.

These Terms and Conditions govern your access to and use of the Website, including purchases made through it.

2. Acceptance of Terms

 

By accessing or using this Website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

When you place an order through the Website, you are submitting an offer to purchase the selected products subject to these Terms and Conditions.

An automated order acknowledgment or payment confirmation does not necessarily mean that your order has been accepted. An order is considered accepted by Exxel Prime once we confirm that the order has been approved for fulfillment or the products have been dispatched, whichever occurs first.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, incorrect product or pricing information, payment issues, suspected fraud or unauthorized transactions, regulatory restrictions, or circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been successfully collected, the amount paid for the cancelled items will be refunded through the appropriate payment method, subject to applicable processing procedures.

3. Website Use

 

You may use this Website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

1 - use the Website for fraudulent, unlawful, or unauthorized activities;

2 - provide false, misleading, or fraudulent information;

3 - attempt to gain unauthorized access to the Website, customer accounts, systems, or data;

4 - introduce viruses, malicious code, or other harmful technology;

5 - interfere with or disrupt the operation or security of the Website;

6 - use automated systems, bots, scraping tools, or similar methods to access or collect Website content without our authorization; or

7 - use the Website in any manner that may damage Exxel Prime, its customers, or other users.

We may restrict, suspend, or terminate access to the Website or an account where we reasonably believe these Terms have been violated or where necessary to protect the Website, Exxel Prime, our customers, or third parties.

4. Account Registration & Security

Certain Website features may require you to create an account.

You agree to provide accurate, current, and complete information when registering and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access to your account.

If you believe that your account has been accessed or used without authorization, you should notify Exxel Prime as soon as reasonably possible.

We may temporarily suspend or restrict an account where we reasonably suspect unauthorized access, fraud, misuse, or a security issue.

Persons below eighteen (18) years of age should use the Website and make purchases only with the involvement and consent of a parent or legal guardian.

5. Product Information & Availability

 

Exxel Prime aims to provide accurate and current product descriptions, specifications, images, prices, and other information on the Website.

Product images are provided to help represent the products being offered. Actual colors may appear slightly different depending on screen settings, lighting, photography, or device display.

Product packaging, artwork, or presentation may also be updated from time to time, provided that such changes do not materially misrepresent the product being offered and are consistent with applicable laws and regulations.

Products delivered to customers shall conform to the product description, type, quantity, and quality represented on the Website, subject to applicable laws.

Size guides, measurements, and recommended size ranges are provided as general references only. Individual fit may vary depending on factors such as foot shape, body proportions, preferred fit, product cut, material, and construction. Accordingly, a product selected based on the recommended shoe, sock, shirt, pants, or other apparel size may not fit every individual in exactly the same way. Customers are encouraged to review the applicable size guide and product measurements before placing an order.

This does not apply where a product is incorrectly labeled, the wrong size is delivered, or the product otherwise does not conform to the description or specifications provided on the Website.

All products are subject to availability. Adding a product to your cart does not reserve the product or guarantee its availability.

We may limit quantities, discontinue products, or remove products from the Website at any time before an order is accepted.

If a product becomes unavailable after you place an order, we may cancel the affected item and provide a refund for any amount already paid for that item.

6. Pricing & Pricing Errors

Unless otherwise indicated, prices displayed on the Website are stated in Philippine Pesos (₱).

Applicable delivery charges, discounts, promotional deductions, or other charges will be shown where applicable before the customer completes the order.

We aim to ensure that all prices displayed on the Website are accurate. However, genuine typographical, technical, or system errors may occasionally occur.

If an obvious pricing error is identified before an order is accepted, Exxel Prime may correct the error and decline or cancel the affected order.

If payment has already been collected for an order cancelled due to an obvious pricing error, the amount paid for the affected product will be refunded.

Promotional prices, vouchers, discounts, and special offers may be subject to separate eligibility requirements, validity periods, stock availability, and promotional terms.

Nothing in this section is intended to limit any rights available to customers under applicable Philippine consumer protection laws.

7. Orders & Order Acceptance

All orders placed through the Website are subject to product availability, payment verification where applicable, and acceptance by Exxel Prime.

After an order is placed, you may receive an automated acknowledgment confirming that we have received your order. This acknowledgment does not by itself constitute acceptance of the order.

Exxel Prime may verify order information before fulfillment, including product availability, quantity, delivery information, and payment status.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases of:

1 - insufficient or unavailable stock;
2 - incorrect pricing or product information;
3 - failed, incomplete, or unauthorized payment;
4 - suspected fraudulent or abusive transactions;
5 - unusually large or repeated orders that reasonably appear intended for unauthorized resale;
6 - incorrect or incomplete customer or delivery information;
regulatory or legal restrictions; or
7 - circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been successfully collected, the applicable amount paid for the cancelled item or order will be refunded.

Exxel Prime may impose reasonable purchase quantity limits on certain products, particularly during promotions, limited releases, or periods of limited availability.

8. Payments

Customers may pay using the payment methods made available on the Website at the time of checkout.

Available payment methods may vary and may be provided or processed through third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the processing of the applicable charges for your order.

An authorization, successful payment, or payment confirmation does not by itself constitute acceptance of an order by Exxel Prime.

Exxel Prime is not responsible for payment interruptions, processing delays, declined transactions, or other issues caused solely by banks, payment providers, or other third-party financial services outside our reasonable control. We will, however, provide reasonable assistance where necessary to resolve payment issues relating to an order placed through our Website.

If a payment is reversed, disputed, cancelled, or found to be unauthorized or fraudulent, Exxel Prime may suspend fulfillment of the affected order or account while the matter is being reviewed.

Where Cash on Delivery or a similar payment method is offered, Exxel Prime may restrict the availability of such payment methods for accounts or customers with repeated unclaimed, refused, fraudulent, or abusive orders.

9. Promotions, Discounts & Vouchers

From time to time, Exxel Prime may offer promotions, vouchers, coupon codes, discounts, gifts, bundles, contests, raffles, or other special offers.

Each promotion may be subject to separate terms and conditions, including eligibility requirements, participating products, minimum purchases, validity periods, redemption limits, participating locations or channels, and stock availability.

Unless otherwise expressly stated:

1 - discounts and promotional codes may not be combined;
2 - vouchers and promotional benefits have no cash value and cannot be exchanged for cash;
3 - promotions are valid only during the stated promotional period;
4 - discounts cannot be applied retroactively to previously completed purchases; and
5 - promotional offers are subject to applicable stock availability.

Exxel Prime may reject, cancel, or revoke promotional benefits that were obtained through fraud, abuse, manipulation, technical exploitation, duplicate accounts, unauthorized reproduction of vouchers or codes, or other violations of the applicable promotional terms.

In the event of a conflict between these Terms and the specific terms of a promotion, the specific promotional terms will apply to that promotion.

Promotions requiring government permits or approvals shall be conducted subject to applicable laws, regulations, and approved promotional mechanics.

10. Shipping & Delivery

Customers are responsible for providing accurate and complete delivery information. Exxel Prime will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

Shipping fees, where applicable, will be displayed during checkout or otherwise communicated before completion of the order.

Any delivery dates or timeframes provided on the Website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside Exxel Prime's reasonable control, including courier disruptions, severe weather, natural disasters, transportation interruptions, government restrictions, peak shopping periods, and other similar events.

Where a third-party courier or logistics provider is used, Exxel Prime will provide reasonable assistance in addressing delivery issues associated with an order.

Customers should inspect their order upon receipt and notify Exxel Prime within the period specified in our Returns & Exchanges Policy if the package contains an incorrect, damaged, defective, incomplete, or otherwise nonconforming product.

Exxel Prime's obligations concerning delivery and the condition, type, quantity, and quality of products delivered remain subject to applicable Philippine laws.

11. Order Cancellation

Customers may request cancellation of an order before it has entered processing, packing, or shipment, subject to the status of the order and applicable law.

Once an order has been processed, packed, handed over to a courier, or is already in transit, cancellation may no longer be possible or may be subject to applicable delivery charges, cancellation conditions, or other reasonable costs permitted by law.

Submitting a cancellation request does not guarantee that the order can still be cancelled.

Exxel Prime may cancel all or part of an order for reasons described in these Terms, including product unavailability, payment issues, incorrect product or pricing information, suspected fraud, regulatory restrictions, or inability to fulfill the order.

Where Exxel Prime cancels a paid order, the amount paid for the cancelled products will be refunded through the appropriate method.

Customers should not intentionally refuse, abandon, or repeatedly fail to receive valid orders as a substitute for properly requesting cancellation. Exxel Prime may restrict certain payment or ordering options for accounts demonstrating repeated abusive or unreasonable ordering behavior.

12. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Exchanges Policy, which forms part of these Terms and Conditions.

Eligibility may depend on the reason for the return, the condition and type of product, the date of receipt, and other requirements stated in the Returns & Exchanges Policy.

We may request clear photos or videos of the product and its packaging to help us assess a reported defect or damage. Providing these materials helps us investigate the matter fairly and efficiently.

For voluntary exchanges or change-of-mind requests, approval is not automatic and will be evaluated by Exxel Prime on a case-by-case basis. A change of mind after the product has already been delivered, including situations where the customer simply no longer wants or needs the product, does not by itself guarantee eligibility for return, exchange, or refund.

Where a voluntary return or exchange is approved, the product may be required to be unused, unopened, unworn, unwashed, and in its original packaging, tags, seals, and hygienic condition, as applicable.

For apparel, socks, stockings, footwear-related products, and similar items, differences in individual foot shape, body proportions, preferred fit, or personal comfort do not by themselves mean that a correctly supplied and correctly labeled product is defective. Customers should review the applicable size guide before purchasing.

Stockings, hosiery, and similar products are made from delicate materials and may be damaged by fingernails, jewelry, rough surfaces, excessive pulling, incorrect handling, or improper wearing.

To help ensure the best condition of your purchase, claims involving stockings or hosiery that were damaged after being worn or handled will be evaluated on a case-by-case basis. Where the damage is reasonably determined to have resulted from improper handling, pulling, snagging, fingernails, or other customer-caused damage, the product will generally not be considered defective.

However, where a product is found to have an existing hole, run, tear, manufacturing defect, or other damage before it was worn or used, the matter may be treated as a defective-product claim, subject to reasonable verification.

Customers are encouraged to inspect stockings, hosiery, and other delicate products before wearing them and to report any visible defect or damage as soon as reasonably possible.

For cosmetics, personal-care products, hosiery, underwear, or other products affected by health or hygiene considerations, Exxel Prime may restrict voluntary returns or exchanges once the product has been opened, used, worn, or its hygiene seal has been removed, except where the product is defective, damaged, incorrectly supplied, or where a return or remedy is otherwise required by law.

If a customer receives an incorrect, damaged, defective, incomplete, or materially nonconforming product, the customer should contact Exxel Prime through the procedures stated in our Returns & Exchanges Policy.

Where applicable, remedies may include repair, replacement, exchange, refund, or another remedy required or permitted under Philippine law.

Nothing in these Terms or in our Returns & Exchanges Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted.

13. Intellectual Property

All content made available on the Website, including trademarks, brand names, logos, product names, photographs, graphics, illustrations, packaging designs, text, videos, website design, and other materials, is owned by, licensed to, or used with authorization by Exxel Prime Int’l Trading Inc., unless otherwise indicated.

The Exxel Prime name and the names, logos, designs, and other brand identifiers of brands offered by Exxel Prime may not be copied, reproduced, modified, distributed, published, displayed, used for commercial purposes, or represented as belonging to another person or business without appropriate authorization.

Customers may view and use Website content for their personal and non-commercial shopping purposes.

Nothing on the Website grants any license or right to use any trademark, copyright, design, or other intellectual property except as expressly permitted by Exxel Prime or the applicable rights holder.

Unauthorized use of Website content or intellectual property may result in suspension of Website access and any other remedies available under applicable law.

14. Limitation of Liability

Exxel Prime will exercise reasonable care in operating the Website and fulfilling orders.

To the fullest extent permitted by applicable law, Exxel Prime will not be responsible for losses or damages resulting solely from:

1 - misuse or improper handling of a product by the customer;
2 - failure to follow product instructions, warnings, care instructions, or recommended use;
3 - unauthorized access resulting from a customer's failure to reasonably protect their account credentials;
4 - temporary Website interruptions, maintenance, technical failures, or telecommunications disruptions outside Exxel Prime's reasonable control;
5 - third-party websites, applications, payment services, or other services not operated or controlled by Exxel Prime; or
6 - events outside Exxel Prime's reasonable control.

Product-specific limitations, warnings, care instructions, and proper-use requirements should be followed by customers.

Nothing in these Terms excludes or limits Exxel Prime's responsibility for defective, incorrectly supplied, materially nonconforming, unsafe, or otherwise legally actionable products where liability or a consumer remedy is imposed by applicable law.

Nothing in these Terms is intended to exclude liability for fraud, willful misconduct, gross negligence, or any liability or consumer right that cannot legally be excluded or limited.

15. Events Beyond Our Control

Exxel Prime will not be considered in breach of these Terms for a delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, typhoons, floods, earthquakes, fires, epidemics or public health emergencies, war, civil disturbances, government actions or restrictions, transportation disruptions, widespread telecommunications or internet failures, power interruptions, labor disruptions, courier disruptions, and similar events that Exxel Prime could not reasonably prevent or control.

Where such an event occurs, Exxel Prime may reasonably extend delivery or performance periods while the event continues.

We will make reasonable efforts to resume normal operations and fulfill affected orders once reasonably practicable.

If an affected paid order can no longer reasonably be fulfilled, Exxel Prime may cancel the affected item or order and refund the applicable amount already paid.

This section does not limit any obligation that cannot lawfully be excluded under applicable Philippine law.

16. Privacy & Personal Information

Exxel Prime collects and processes personal information in accordance with its Privacy Policy, Cookies Policy, the Data Privacy Act of 2012, its implementing rules, and other applicable data privacy requirements.

Personal information may be processed where necessary to:

1 - create and manage customer accounts;
2 - process payments and fulfill orders;
3 - arrange shipping and delivery;
4 - communicate regarding purchases or customer concerns;
5 - prevent fraud and maintain Website security;
6 - comply with legal and regulatory requirements; and
7 - carry out other purposes described in our Privacy Policy.

Where necessary for these purposes, information may be shared with authorized service providers such as payment processors, logistics providers, technology providers, and other parties identified in our Privacy Policy.

Exxel Prime does not sell customers' personal information.

Customers should review the Privacy Policy and Cookies Policy for further information regarding how personal information is collected, used, stored, shared, and protected and how data privacy rights may be exercised.

17. Complaints, Dispute Resolution & Governing Law

If a customer has a concern regarding an order, product, payment, delivery, return, refund, or other transaction made through the Website, the customer should first contact Exxel Prime through our Customer Care channels.

Customers should provide sufficient information to allow us to review the matter, such as the customer's name, order information, description of the concern, and relevant photographs or supporting information where applicable.

Exxel Prime will maintain an accessible internal process for receiving and addressing customer complaints.

Complaints relating to internet transactions will be handled in accordance with applicable Philippine law, including applicable requirements concerning internal redress mechanisms.

Where the matter cannot be resolved through Exxel Prime's internal complaint process, the customer may pursue the remedies available through the appropriate government agency, alternative dispute resolution mechanism, or court having jurisdiction.

These Terms and transactions made through the Website shall be governed by the laws of the Republic of the Philippines, without limiting any rights or remedies granted to consumers under applicable law.

Nothing in this section prevents either party from exercising any right or remedy available under Philippine law.

18. Changes to These Terms & Contact Information

Exxel Prime may update these Terms and Conditions from time to time to reflect changes in our Website, business operations, policies, products, technology, or applicable legal and regulatory requirements.

The latest version will be published on the Website and should indicate the date on which it was last updated.

Material changes may also be communicated through the Website or through other appropriate means.

Changes to these Terms will generally apply prospectively and will not retroactively alter the agreed terms of an order already accepted by Exxel Prime, except where a change is required by applicable law.

Continued use of the Website after updated Terms take effect constitutes acceptance of the updated Terms with respect to future use of the Website.

For questions, concerns, or complaints relating to the Website or these Terms, customers may contact:

Exxel Prime Int’l Trading Inc.
#14 Fema Road, Project 8, Bahay Toro
Quezon City 1106, Metro Manila, Philippines

Phone: (02) 8355-9797
Mobile: +63 997 532 8322
Email: [email protected]; [email protected]
Website: www.exxelprime.com

Customer Care hours and additional contact options may be found on the Website.